Cancellation, modification and refund policy

Cancellations

All cancellation requests must be emailed to infocampingcantley@gmail.com. Make sure that the cancellation request tells us either the confirmation number, the name and phone number under which the reservation was made. The cancellation of the reservation will be confirmed to you within 48 hours of the request. If you want to use the confirmation you received from the reservation system, you must USE TRANSFER THIS TO THE ABOVE ADDRESS, otherwise it will not reach our attention because it is a “DO NOT REPLY” address

Cancellation fees for a stay of less than 2 weeks (taxes included):

    • up to 2 weeks before your arrival date: amount retained $11.50;
    • 2 weeks to 48 hours before the date of arrival:

for a stay of less than 7 nights, amount retained $57.50;
for a stay over 7 nights, amount retained $86.25;

    • less than 48 hours before the date of arrival, the total amount will be kept.

Cancellation fees for a stay of more than 2 weeks (taxes included):

    • up to 1 month before the date of your arrival: amount retained $57.50;
    • up to 2 weeks before your arrival date: amount retained $115.00;
    • less than 2 weeks before the date of arrival: the total amount will be kept with the possibility of reimbursement for the nights of the re-rented site.

** IMPORTANT TO NOTE that the reservation fee of $4.00 plus tax which is charged by reservationcamping.ca when making the reservation or added to the stay in the reservation made by the campsite is non-refundable under any consideration. When canceling, if this charge was present in your stay, it will be added to the cancellation charge and kept.

 

Modifications

A stay may be extended depending on availability or modified by postponing it during the current season free of charge if the request is made at least 72 hours before the scheduled date of arrival. The cancellation fee associated with the reservation will not change following the displacement of the stay. Important to note that only reservations made after May 1st may be shortened.

LATE ARRIVALS OR EARLY DEPARTURES

There will be no reduction or reimbursement of fees for late arrivals or early departures.

 

Refunds

Camping Cantley is not obligated to reimburse for occurrences that are not under their control.

Any refund due, after the application of the cancellation fees, is done directly to the credit card that was used to complete the initial reservation.  One must be patient to see the returned amount on your credit card since it sometimes takes up to 10 days.

** IMPORTANT TO NOTE that the reservation fee of $4.00 plus tax which is charged by reservationcamping.ca when making the reservation or added to the stay in the reservation made by the campsite is nonrefundable under any consideration. When canceling, if this charge was present in your stay, it will be added to the cancellation charge and kept.